Last Updated: September 2, 2023

1. Introduction

Welcome to Chebna Energy Shop’s Refund and Return Policy. We value your satisfaction with our products, and we strive to provide the best possible service. This policy outlines our guidelines and procedures for returns and refunds.

2. Returns

We accept returns of products under the following conditions:

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [number of days] days of receiving your order. We will arrange for a return and replacement or refund, depending on your preference.

  • Incorrect Products: If we ship you the wrong product, please contact us within [number of days] days of receiving your order. We will arrange for a return and provide the correct product or issue a refund.

  • Change of Mind: We accept returns for products that you’ve simply changed your mind about within 7 days of receiving your order. The product must be in its original condition, unused, and in its original packaging. You are responsible for return shipping costs, and a restocking fee may apply.

3. Refunds

Refunds will be processed under the following circumstances:

  • For damaged, defective, or incorrect products, we will issue a full refund, including the original shipping charges, once we receive the returned item(s) and inspect them.

  • For returns due to a change of mind, a refund will be issued for the cost of the product(s) only, once we receive the returned item(s) and inspect them. Original shipping charges and return shipping costs will not be refunded.

4. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact our Customer Support team at [email protected] to request a return authorization.

  • Package the item(s) securely in their original packaging (if applicable) and include all original accessories and documentation.

  • Ship the item(s) to the address provided by our Customer Support team.

  • Please include a copy of your purchase receipt or order confirmation in the package.

5. Return Conditions

  • All returns must be in their original condition, unused, and in their original packaging (if applicable).

  • Products that show signs of misuse, damage, or alteration may not be eligible for a refund or exchange.

  • We recommend using a trackable shipping method when returning items to ensure they arrive safely.

6. Processing Time

Once we receive your returned item(s), please allow 7 business days for us to process your return and issue a refund or replacement. We will notify you via email once the process is complete.

7. Contact Us

If you have any questions or need assistance with a return or refund, please contact our Customer Support team at:

Chebna Energy Shop

[email protected]

8. Governing Law

This Refund and Return Policy is governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes related to this policy will be subject to the exclusive jurisdiction of the courts in Nigeria.